Refund policy

Last Updated 4th June 2026

Overview

We currently ship only within the United States.

All products are made to order through a print-on-demand process. Because each item is produced specifically for your order, we do not accept returns or refunds for change of mind, incorrect sizing, or personal preference.

We only offer refunds or replacements for items that arrive damaged, defective, or incorrect.

Business Information

Business Name: Chakra Barn
Business Address: 16 Badger Way, Aldershot, Hampshire, England, UK
Contact Email: support@chakrabarn.com

Eligibility for Refunds or Replacements

We will only accept refund or replacement requests if:

The item arrives damaged
The item is defective
You receive the wrong item

We do not accept requests for:

Change of mind
Incorrect size selection
Buyer’s remorse
Personal preference after delivery

Damaged, Defective, or Incorrect Items

If there is an issue with your order, please contact us within 30 days of delivery at:

support@chakrabarn.com

Please include:

Order number
Description of the issue
Clear photographic evidence showing the defect, damage, or error

Photographic evidence is required so we can properly assess the issue.

Resolution Options

Once your claim has been reviewed and approved, we will offer one of the following:

A replacement item
A refund to your original payment method

In most cases, you will not be required to return the item. If a return is required, we will provide full instructions.

Refund Processing Time

Approved refunds will be processed within 10 business days.

Your bank or payment provider may take additional time to post the refund.

If more than 15 business days have passed since approval, please contact us.

Exchanges

We do not offer direct exchanges. If you would like a different size, colour, or design, please place a new order after your original claim has been resolved.

Shipping Issues

We are not responsible for delays caused by carriers once an order has been dispatched.

If your order appears lost or significantly delayed, please contact us so we can assist in resolving the issue with the carrier.

Non-Returnable Items

Because all items are made to order, the following are not eligible for return or refund:

Items without defects, damage, or printing errors
Sale items (if applicable)
Gift cards (if applicable)

Privacy Policy

Our Privacy Policy can be found here

Terms of Service

Our Terms of Service can be found here

Refund Request Instructions

To submit a refund or replacement request, please email: